A Few Minutes Can Go A Long Way With Your Staff

A Few Minutes Can Go A Long Way With Your Staff

What are some productive and meaningful ways RAL management can effectively communicate in order to engage employees?

Does your management team frequently communicate with your Residential Assisted Living staff on a daily basis? Communication is key. Employee engagement has more to do with manager involvement than most people think.

Harvard research shows that 70 percent of employees participate fully when supervisors show a sense of connection by simply communicating. Communication is one of the most important qualities of good management. Productive managers communicate through multiple means, close loops by returning calls, emails and answering questions, and set clear goals.


1. Communicate Through Multiple Means

It is important to the success of any business for management to communicate through regular meetings and electronically. According to a 2015 research-based Harvard business review, managers who conduct regular agenda-orientated meetings have more engaged employees. The study showed that the same manager who communicates in writing, using emails and texts, actually engages employees who function as team members. How can you make this a reality in your Residential Assisted Living home? Regularly scheduled monthly, bi-weekly or weekly meetings, show reports, review inventory, revisit best practices, and gain feedback from caregivers.

2. Close Loops by Returning Calls, Emails and Answering Questions

Close loopholes by returning calls and emails. Providing answers to questions within 24 hours is a good communication commitment. What does this mean for senior living leaders? The key is to keep a to-do list of all the little things you promised or didn’t have an answer when asked. This is how you close the loop and eliminate communication gaps. Effective communication is a top priority for most Residential Assisted Living employees. Gaining responses and getting answers to simple questions is a huge deal to employees. When managers answer quickly, it becomes an even bigger deal seen in a positive light. The research shows that responding within 24 hours is key.

3. Set Clear Goals

Residential Assisted Living home managers must set clear goals and use them to evaluate individual performance reviews. Research shows that when individuals feel as though they’re jobs are purpose-driven that is not enough. Employees need clear goals and organizational performance – it is important for individuals to understand the “why” component. Most workers agree that there is nothing worse than receiving a mediocre performance review when the goals are not clearly measurable. Instructions and goals should be communicated objectively. Remember, always set clear goals, providing specific details for what is expected of Residential Assisted Living caregivers.

Are Staff Meetings Enough?

Most people are familiar with the traditional 1 hour weekly, bi-weekly or monthly staff meeting. These meetings are important to keep staff in the loop about organizational happenings. However, 5-10 minute daily interactions with your staff, whether face to face or online, reinforces information communicated in traditional staff meetings. Use brief interactions to catch key moments. Key moments include employee success stories with residents, general concerns, and employee ideas for improving a process. Most of all, staff meetings mixed with daily interactions highlight opportunities to make employees feel like they’re important to the overall Residential Assisted Living mission.

Frequent and Purposeful Interactions

Understand the value of purposeful communication as opposed to frequent communication. There is a term called “Team Talk” which encourages 10-minute daily face to face encounters where productive exchanges occur. During frequent communication, managers and employees can exchange updates, review census, plan for events, evaluate staffing concerns, and so much more. Frequent communication is a daily boost.

Frequent and purposeful interactions boost positive energy and experiences amongst your Residential Assisted Living home staff. These interactions are priceless, they significantly and measurably impact the connectedness of managers and employees. Technology is also a resource that can be used to engage employees. Email blasts, digital meetings, recorded information, live conference calls, and other online sources are avenues for Team Talk. Regardless of what method you use, frequent and purposeful communication is the only way to ensure the success of your Residential Assisted Living home.


The right connections allow Residential Assisted Living owners, operators and caregivers to find out what matters most for the care of the residents. Opportunities for critical connections between staff and supervisors are missed when leaders do not understand how to implement important frequent interactions. Did you know that Residential Assisted Living National Association provides resources to help your business succeed?

RALNA’s methods of creating connections result in greater employee engagement and retention, as well as better resident care. RALNA is advancing the industry with information that best serves the needs of senior care and enables Residential Assisted Living managers to exercise best practices. Contact www.RALNA.com to gain information about topics ranging from legislation, innovative products, unique services, marketing resources, employee retention tips and so much more. How would you like to learn the success strategies used by Residential Assisted Living homes across the country? Connecting with RALNA will equip you with all the pro-tips you need to succeed.

What are some productive and meaningful ways Residential Assisted Living management can effectively communicate in order to engage employees?

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