24 Feb Is Your Admissions Process Hurting Your Success?
Have you ever had to make an extremely difficult decision?
Placing your parent or loved one in a residential assisted living home can be a tough choice. Consider the emotional build-up, the uncertainty, the skepticism and not to mention other barriers in the admissions process that only add to an already stressful process. That’s scary.
As an owner and operator of a residential assisted living home, you may be missing out on more potential residents than you know. It may be time to revamp your system.
FIVE STEPS TO DODGE AN ADMISSIONS WRECK
Admissions can be overwhelming at times. Is your assisted living home having a difficult time with your admissions process? Is it taking away from the success of your business? You have prospective residents and their families ready to move forward, but there’s an undeniable sense of nervousness lingering in the air. Your staff needs to be equipped to do everything they can to help make the transition for residents quick and painless.
There are certain steps to make the process flow smoothly. Filling out the paperwork can be a complete hassle at times. Reading paperwork, processing information, signing documents and securing signatures from long-distance family members can be a large hurdle to jump over. In order to avoid unwanted obstacles when filling beds at your residential assisted living home, follow the four steps in this article.
I. Admissions Forms Should Be Simple and Easy to Complete
You might scare a potential resident away by dumping a pile of paperwork in front of them. Even worse, keeping tons of paperwork organized can be another issue. This is exactly why it’s important to make the transitional process as paperless as possible. The best way to assist a remote family member is by using an electronic form. It allows loved ones to sign from the convenience of their own homes.
II. Forms Should Be Up-To-Date
The electric route is extremely convenient and helpful in multiple ways. This allows your business to centralize the forms and update them to the latest version when necessary. Don’t get left behind doing things the old fashion way. You might end up being a liability when an auditor comes around, even worse, you might lose prospective residents to more innovative assisted living homes.
III. Assure that all forms are complete.
Make absolutely sure that every field of the forms is complete. Minor mistakes can result in major setbacks. When RAL businesses go digital, electronic signings can prevent you from experiencing these unwanted problems.
Various systems and applications are designed to prevent applicants from moving to the next screen until everything is properly completed. The system also alerts staff of any incomplete or lagging paperwork. This will allow your residential assisted living staff to promptly reply and secure all the necessary information required.
IV. Save Important And Pertinent Information
Keep information readily available to download. Isn’t it nerve-wracking when someone asks the same questions repeatedly? Don’t be that staff person during a difficult season of transition for residents. Remember, seniors often feel like their independence is being surrendered during this process. Some programs will even allow you to create reports based on the same information entered during the admission process.
With the proper software, all you have to do is store the input data into your database, it’s just that simple. This could be pivotal on the back end, it allows you to have access to the proper information. Special preferences and general requests for particular residents can also be stored in the business database.
COVERING THE BASICS
Are all the essentials covered? Recognize the gaps inside your admissions process. Your prospects have more than likely experienced the convenience technology provides to make their lives easier. If this is what they are used to and expect, why not be ready to accommodate. Otherwise, your business will find itself struggling to succeed in our innovative society.
Savvy prospects may turn around and look for another assisted living home if your admission processes are outdated. The following are professional tips for prospective residents seeking admission into assisted living. And if you understand where they are coming from it will help you as owners and operators identify what is needed in a well-defined admissions agreement.
TIPS FOR SUCCESSFUL ASSISTED LIVING ADMISSIONS
1. Read Everything Thoroughly
It’s important to read the entire package. Anything you don’t understand, ask the staff to explain it in detail.
2. Verify Power of Attorney
You should never sign unless you have a power of attorney. If you are the power of attorney, then you should make sure to sign as “power of attorney”. Otherwise, when signing without a power of attorney you are responsible for the payments. Signing as an attorney gives you protection in the case that the cost of care becomes unmanageable.
3. Keep A Copy of Your Paperwork
Find a safe and keep the paperwork in an accessible place. Keep all your papers safe, so that you always readily know where they are located.
4. Be Aware of Arbitration Clauses
These can be very controversial, but at the same time, they are also universal in admissions agreements. Sometimes you can choose not to agree to an arbitration clause, but you may not have a choice. In the case that you are asked to sign an arbitration clause, and your family member is already staying in an assisted living home, you can decline without jeopardizing the discharge of the residents.
5. Seek Legal Help
The way these things are worded, don’t be surprised if you don’t understand half of what is written. An attorney can advise you through the process. They can better explain the language and often times can negotiate modifications that better protect you from becoming personally liable. Let them communicate between the resident and the assisted living home to ensure your best interest.
RALNA IS THE PREMIER SOURCE OF INFORMATION FOR RAL OWNERS AND OPERATORS
For additional resources, information and ongoing support running and operating your RAL business, contact www.RALNA.org today. RAL National Association is the only entity of its kind supporting RAL industry owners and operators. With trending blog topics, legal connections, discounted products, unique services, marketing resources, and so much more, RALNA is an industry game-changer. Join our rapidly growing initiative and start benefiting today.
Is your assisted living home having a difficult time with your admissions process? Is it taking away from the success of your business?